Privacy Policy

PRIVACY POLICY Fixia Computer Effective Date: June 2025 --- INTRODUCTION At Fixia Computer, your privacy is a priority we take seriously. We are committed to protecting the personal information of every customer who visits our online store or uses our services. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website or placing an order with us, you agree to the terms described in this policy. --- WHAT DATA WE COLLECT Fixia Computer keeps data collection simple and minimal. We only collect the contact information necessary to serve you and keep you informed about your device or service request. This includes your name, email address, phone number, and mailing address if required for delivery or service correspondence. We do not ask for, collect, or store sensitive private information beyond what is needed to fulfill your service and maintain communication with you. We believe in respecting your personal privacy, and we do not seek information that goes beyond our legitimate business purpose. --- HOW WE USE YOUR INFORMATION The contact information we collect is used solely for the following purposes: to process and confirm your orders, to provide updates regarding your device repair or service status, to respond to your inquiries and customer support requests, and to notify you of important information related to your product or service. We do not sell, rent, trade, or share your personal information with outside parties for marketing or any other unauthorized purpose. Your information stays within Fixia Computer. We are fully committed to ensuring that no personal information leaks outside of our business operations. --- DATA RECOVERY AND DATA PROTECTION Fixia Computer understands the value of your data, especially when you entrust us with your device for repair or recovery services. When data recovery is part of a service request, all recovered data is handled with the utmost confidentiality and care. Recovered data belongs exclusively to the customer and is never accessed, copied, stored beyond the scope of the service, or shared with any third party. Once a service is completed and the device is returned to you, any temporary copies of your data held during the recovery process are securely deleted from our systems. Your data privacy is protected at every step of the service process. --- COOKIES Our online store may use cookies to improve your browsing experience and ensure the website functions properly. Cookies are small text files stored on your device that help us understand how visitors interact with our site. We use only essential and functional cookies necessary for the website to operate. We do not use cookies to track your behavior for advertising purposes or to build customer profiles. You may adjust your browser settings at any time to refuse or delete cookies; however, doing so may affect certain features of our online store. --- THIRD-PARTY SERVICES To operate our online store efficiently, we may work with a limited number of trusted third-party service providers, such as website hosting platforms and email communication tools. These providers are carefully selected and are only permitted to use your information to the extent necessary to perform the specific service on our behalf. They are contractually obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose. Fixia Computer does not permit third parties to access your information for their own commercial benefit, and we monitor our third-party relationships to ensure your data remains protected. --- PAYMENT PROCESSING All payment transactions made through our online store are processed through secure, industry-standard payment gateways. Fixia Computer does not collect, store, or have direct access to your full credit card numbers or sensitive financial details. Payment information is handled directly by our payment processor, which uses encryption and security protocols that comply with Payment Card Industry Data Security Standards (PCI DSS). You can shop with confidence knowing that your financial information is safeguarded by established security measures and does not pass through our internal systems. --- DATA RETENTION We retain your contact information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by applicable Canadian law. Once your service has been completed and there is no longer a legitimate business reason to hold your information, it is securely removed from our records. We do not hold onto customer data indefinitely. Our goal is to keep only what is needed for as long as it is needed, and nothing more. --- CUSTOMER RIGHTS As a customer in Canada, you have the right to access the personal information we hold about you, to request corrections if any information is inaccurate, and to request that your information be deleted from our records where permitted by law. You also have the right to withdraw your consent to the use of your information at any time, subject to legal or contractual restrictions. We will respond to any such requests in a timely and respectful manner. Your rights over your personal information are important to us, and we are here to help you exercise them. --- CONTACT INFORMATION If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please do not hesitate to contact us. We welcome your inquiries and are committed to resolving any privacy-related concerns promptly and professionally. Fixia Computer Location: 203 Dalhousie St, Ottawa, ON K1N 7C9, Canada Website: https://fixiacomputer.com Email: techsupport@fixiacomputer.com Phone: +1 (613) 707-4700 We are dedicated to earning and maintaining your trust. Thank you for choosing Fixia Computer.